Politeness has been well defined as benevolence in trifles. Like benevolence on a larger scale, it includes a feeling in the mind as well as the performance of those outward actions by which that feeling is manifested. The internal feeling, which is an essential part of true politeness, is the same all over the world, however much its manifestations may differ.
It is the desire to put those whom we meet perfectly at their ease, and save them from every kind of petty discomfort and annoyance. Benevolence in its ordinary sense implies love of our fellow-men and a desire to do all we can to promote their permanent happiness.
The limited part of benevolence called politeness requires only an inclination to make them happy temporarily, while they are in our presence, and when this can be done without any sacrifice on our part or only with a slight sacrifice of personal comfort.
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It is possible that politeness may be dissociated from general excellence of character, as in the case of Charles II., who exhibited his remarkable urbanity of manner even on his death-bed by apologising for being “a most unconscionable time dying.”
In certain cases there may even be a conflict between politeness and ordinary benevolence. For instance, a doctor may, by politely sacrificing his place in a conveyance to a lady, arrive late at a sickbed where his presence is urgently required. In such cases, of course, politeness should yield to the higher obligation.
The particular actions in which politeness is manifested differ according to circumstances and according to the customs of different countries. As long as society recognises distinctions in rank, politeness requires us to show marks of respect to our superiors, that are not expected in the presence of our equals and inferiors.
Different rules of behaviour have to be observed, according as we are in the street or in the drawing-room, at home or at school, in the company of friends or of strangers. There is also to be considered the great diversity of social etiquette which distinguishes one country from another.
A polite Frenchman in his own country raises his hat to a shop-girl when he enters a shop, but if he did so in England, he would be laughed at, and the object of his polite attention would probably resent his conduct.
The difference in these matters is so great between the East and the West, that it is very difficult for Europeans and Indians to meet in social intercourse without unintentionally offending one another. In such circumstances a more liberal interpretation of the rule of politeness requires a large amount of mutual indulgence.
Politeness, besides being a duty that we owe to others, is a valuable possession for ourselves. It costs nothing, and yet may in many cases bring much profit.
The great advantage of this excellence of conduct was very clearly expressed by Dr. Johnson, when he said that the difference between a well-bred and an ill- bred man is that one immediately attracts your liking, the other your aversion.
“You love the one,” he observes, “till you find reason to hate him; you hate the other till you find reason to love him.” In this way, the well-bred man has in his politeness what is equivalent to a valuable letter of introduction, that recommends him to every one with whom he comes into contact.
Politeness is an inbuilt quality of human life which human beings have from very beginning in variant degree. It is quite hard to maintain it all around the life for an arrogant person, but if he gets practice of it then it can deliver more praise and honor to him. We should bear politeness in our behavior, but we are acquainted with it that it is not a creative quality. Many of us are not blessed with this quality. Actually God has not gifted everybody with equal virtue. That is why we learn many things here in this world.
Where should we follow the conduct of politeness: While talking with other we should use polite words and we should also show polite behavior to them. For example we should say 'thank you' after getting help from others. We should say sorry for our mistakes. We should always use 'please' for disposing our good behavior. We should say 'you are most welcome' or just 'welcome' if anybody say 'thank you'. We should use 'excuse me' word if someone gets pushed by us. We should use 'pardon me' for our wrong answer or reply.
Please is very important word which should also be used in our applications and letters. Sometime please is written 'plz' in short. We should always ask permission using 'may I' words. e.g. May I come in Sir. May I take this paper. May I go to toilet (while taking permission from teacher). We should not enter an unknown house without permission.